Cancellation and refund policy

Sign in to your client portal, open Orders & billing and choose to cancel your package. You can also email support@vibetron.com or call us, and we'll do it for you.

Your cancellation takes effect at the end of your current billing period. Until then your package stays active and we keep working. You won't be charged again, and you can resume the package before the period ends if you change your mind.

Packages are billed in advance for the term and we start the work straight away, so we don't refund partial terms or unused time after you cancel, unless the law requires it. Setup fees and one-time add-ons pay for work we begin right away, so they aren't refunded once that work has started.

You can switch packages in the portal at any time; monthly add-ons carry over when the new package offers them. With card or bank payments the price difference is prorated on your next invoice. With PayPal, you approve the change in PayPal.

If you were charged twice, charged the wrong amount or charged after a cancellation took effect, tell us and we'll refund the difference in full once we've confirmed it.

Refunds and cancellation for websites, apps, automations and other projects follow your proposal or agreement. Unless it says otherwise, if a project is cancelled you pay for the work completed up to the cancellation date, and we refund any amount you prepaid for work we haven't started. Hourly work is billed for the hours worked.

Refunds go back to the payment method you used. Card refunds usually appear within 5 to 10 business days, depending on your bank. ACH refunds can take a little longer, and PayPal refunds follow PayPal's timing.

If you see a charge you don't recognize, please contact us before disputing it with your bank. We can usually sort it out faster.

Questions about a charge or a refund: VibeTron Inc., Los Angeles, California. Email support@vibetron.com or call +1 (310) 402 2252.